SEU - Georgian National University

German Speaking Customer Service Representative

Are you highly skilled, motivated and accurate in German speaking and writing? Are you passionate about customer care and want to deliver outstanding customer support to our Global brands? Apply, because you want to be part of our family!

Who are we?

We are a global customer experience specialist. We provide services in 50 contact centers in 21 countries and employ more than 26,000 people globally. Our customer service employees face a number of challenges on a daily basis and are constantly taking advantage of numerous opportunities to improve their skills and career development.

Join and grow with us!

In this role, you will provide customer support and respond promptly to all queries via phone, chat and email. You will assist customers with reservations, invoice questions, cancellations, ticketing, or other concerns. You respond and resolve inquiries with active listening, and are identifying additional needs and support by suggesting upgrades in products and services. You open and maintain customer accounts and information.

You enjoy providing good service and a good customer experience and you love to work towards established targets. You have a lot of energy and enjoy dynamic environments.

When you start with us, you will first get paid training in which you will steadily be prepared for joining our team and in helping customers.

What do we have to offer?

• attractive monthly gross fixed salary between 1600-1800 GEL (with all legal increases for work on Sundays, holidays and night shifts)
• a monthly performance bonus based on agreed KPI’s
• a probationary period followed by an indefinite contract of employment
• full-time or part-time contract, and the possibility to arrange flexible working hours for students
• health insurance package is included
• the opportunity to advance and build a career in an international environment
• comfortable work atmosphere and friendly team spirit
• learning new skills
• fully equipped kitchen and lounge (Relax room)
• modern office in Tbilisi and easily accessible with public transport
• attractive bonuses for referrals

Requirements:

• Who you are, is more important than your work experience,
• B2/C1 proficiency in German language in writing and speaking
• IT skills: basic use of MS Office suite, speed and accuracy in typing
• developed communication and interaction skills
• effective written and verbal communication
• independence, motivation, organization and openness.

We hope you are excited as we are and that this job sounds interesting.

We look forward to receiving your application.

Please leave some personal information, and take a 10 minute German language test by clicking on this link:

Link: https://maptq.com

Login ID: d5rwaepk8u3p

A follow up will be scheduled accordingly.

Thank you and good luck!

Deadline: April 3^rd, 2021